Privacy Policy
ZenHaven is committed to protecting your personal data. This Privacy Policy explains how we collect, process, and safeguard your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws. Additional protections apply for users from the European Union under the General Data Protection Regulation (GDPR).
1. Data Controller
ZenHaven
Address: 215 Spadina Avenue, Suite 400, Toronto, ON M5T 2C7, Canada
Business ID: 949832706
Email: contact@zenhavenbrand.com
Phone: +1 437-802-6935
2. Information We Collect
We may collect personal information when you:
- Contact us through forms, email, or phone
- Register for a retreat
- Subscribe to our newsletter
- Provide feedback or fill out surveys
- Use our website (technical data may be logged automatically)
Types of data we may collect include:
- Full name and contact information (email, phone)
- Retreat booking preferences and health notes (optional)
- Billing and payment information
- Browser/device/IP-related technical data
3. Purpose of Data Processing
- To book and manage retreat participation
- To personalize wellness experiences based on guest needs
- To process payments securely
- To provide client support
- To meet legal and safety requirements
- To improve website and service offerings
4. Legal Basis for Processing
Your data is processed under one or more of the following legal bases:
- Your explicit consent
- Performance of a service contract (e.g., retreat booking)
- Compliance with legal obligations
- ZenHaven’s legitimate interests (e.g., security, quality improvement)
5. Third-Party Sharing
We may share data with:
- Payment processing services
- Retreat facilitators and licensed wellness professionals
- Technical infrastructure providers (e.g., hosting)
- Legal and compliance advisors, as required
- Only with consent: wellness partners or survey agencies
6. Data Retention
We retain your personal data only for as long as it is necessary for the stated purposes or as required by applicable laws (e.g., health or tax-related regulations). For most records, the maximum retention period is 7 years.
7. Your Rights
You have the right to:
- Request access to your data
- Request correction or updates
- Request deletion (subject to legal limitations)
- Withdraw consent at any time
- Restrict or object to certain data processing
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise your rights, please email us at contact@zenhavenbrand.com
8. Cookies and Tracking
We use cookies and analytics tools to enhance your experience and ensure proper site functionality. You may control cookie preferences through your browser or our cookie banner.
- Essential Cookies: Required for navigation, forms, and booking
- Analytics Cookies: Help us improve our content and performance
- Marketing Cookies: Only used with your consent
9. Data Security
We use secure protocols (SSL), encrypted storage, and vetted service providers to protect your personal data from unauthorized access or misuse. Data is stored in Canada or within secure jurisdictions (e.g., EU).
10. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version is always available on zenhavenbrand.com. Updates become effective upon publication.
11. Additional GDPR Disclosures (for EU/EEA Users)
If you reside in the European Union or European Economic Area, you are entitled to additional rights under the General Data Protection Regulation (GDPR).
- Right to data portability
- Right to erasure ("right to be forgotten")
- Right to restrict processing under specific circumstances
- Right to object to profiling or automated decision-making
- Right to lodge a complaint with your national data protection authority
If you wish to exercise any of these rights, please email us at contact@zenhavenbrand.com. We will respond within the timeframe required by applicable regulations.